Student Account HoldsThe Cashier's Office is OPEN FOR REMOTE SERVICES and available by telephone and email. Please include your student ID (K#) for faster service. We will answer all inquiries in the order in which they are received.
|To View Your Hold:
- Login to PIPELINE
- Select Student tab
Holds are placed on your student account to provide you with information about possible restrictions to college services such as registering for courses and receiving a diploma.
Student’s whose hold RESTRICTS registration will view their portal screens as follows.
- Login to Pipeline
- Click the Student Tab
- Click Registration
- Click Check Your Pre-Registration Requirements and Registration Appointment
- Select the semester you intend to register for
Example of an Outstanding Balance hold
Students whose holds DO NOT restrict registration, nor any other college activities, are viewable on your portal screens as follows:
These holds do not impact registration and is generally an internal indicator for administrative purposes.
Please contact Dr. Christopher Johnson, Associate Dean of Student Support Services. A Dean's hold restricts registration, receiving your diploma, among other college activities.
Financial Holds - If you have a financial hold on your account, please contact email@example.com from your Pipeline email with your K# or, call 805-730-4197 for assistance.
An outstanding balance hold is placed on the student account when there is a balance due on the student account. To resolve this hold, payment will need to be made in full on Pipeline. The hold will be automatically released in 20-30 minutes.
Payment of fees may be made online through your Pipeline by credit card (Visa, MasterCard, American Express or Discover). Log on your Pipeline account, on the home page, click "Student”, “Pay My Bill". Select the term, click "Submit". You will see the amount due. Click the “Click to Pay by Credit Card" button, and then follow the instructions. Once you complete the payment process, a receipt will be sent to you.
If you have a PE hold, you may have an unreturned item due back to the Physical Education department. Please contact them directly if you wish to return the item. If you wish to pay for the unreturned item to have the hold released, please call the Cashier's Office at 805-730-4197.
If you have a LRC hold, you may have an unreturned item due back to the Learning Resource Center. Please contact them directly if you wish to return the item. If you wish to pay for the unreturned item to have the hold released, please call the Cashier's Office at 805-730-4197.
Collection Hold - SBCC works with First Financial Resources. Your debt has been passed on to a collection agency if you have a collection hold.
Students must request a payment confirmation email be sent to firstname.lastname@example.org for a release of your student account hold. Confirmations are received within 2-3 business days.First Financial Resources, Inc. * 495 Old Connecticut Path, Suite 220 Framingham MA 01701-4567 Call Toll Free: 800-747-2302 Direct Phone: 508-545-3168 Fax: 508-647-1557 www.ffrcollects.com
*Note the First Financial Resources hyperlink is a Third Party vendor website; accessing the site will take you away from this page.
Parking Citations are issued when an individual has parked without the proper permitting or in an illegitimate parking space.
Unpaid parking citations may result in an administrative hold being placed on a student’s record. The Department of Motor Vehicles (DMV) will also be notified of all unpaid citations. For more information about Parking Citations, contact the Security Department. Resolve the hold by paying the balance in full as follows:
1. Pay for your citation:
- Pay in person at the Cashiers Office. Be prepared to provide your student ID (K#).
- Online at paymycite.com/sbcc - Note the PayMyCite hyperlink is a Third Party vendor website; accessing the site will take you away from this page.
- Pay by Phone Toll Free: 866-450-2527
2. Contact the Cashier's Office at email@example.com with your K# after you have paid your citation in full in order to have your hold released. Please consider it could take up to 24 hours to process the payment.
Students who are requesting accommodations on the basis of disability, including an alternate format of these petitions and forms, should make an appointment with a DSPS (Disability Services and Programs for Students) Specialist in the Student Services Building, Room 160 or call 805-730-4164 or email firstname.lastname@example.org.