Student Account Refunds

The Cashier's Office is OPEN FOR REMOTE SERVICES and available by telephone and email. Please include your student ID (K#) for faster service.  We will answer all inquiries in the order in which they are received.

 

Refunds are not automatic.  If a student has a credit balance remaining on their bill after all charges have been settled, the student may request a refund. Select your form in English or Espanol, and submit it to request your refund.  Recommended steps, SBCC policies, alternative fillable PDF Request Forms in English and Espanol, and FAQs are listed below. 

Unable to access the form? You may be running into issues if your browser is logged into another Gmail account. The form is only accessible to those that are logged into their SBCC Pipeline Gmail account. Please log in to your SBCC Gmail account and try again.

STEPS TO REQUEST A REFUND:

  • Refunds are not automatic except in cases where financial aid exceeds outstanding tuition and fees.  All credits generated on a student account will remain on the student account for three years and be applied to any future charges until a student chooses to request a refund. If a student has a credit balance remaining on their bill after all charges have been settled, the student may request a refund. 

    In accordance with Section 58508 of Title V, California Code of Regulation, the college may withhold $10 from your enrollment fee refund. Refunds will be your total credit minus $10 refund service charge for class(es) dropped within the stated deadlines.  No refund service charge will be assessed on courses cancelled by the college. Diplomas and final grades are automatically held until all debts to the District colleges have been cleared.  

  • Mandatory Fees and Enrollment Fees are refundable when dropped within the stated "drop deadlines".  Before requesting a refund, confirm your course(s) were dropped and eligible for a refund. Course drops eligible for a refund will show as a credit on your student account.  

    TO LOOK UP YOUR DROP DEADLINES:

    1. Log on to your student portal PIPELINE 
    2. Select Student tab
    3. Select My Class Schedule & Bill 
    4. Under Additional Information, review Refund Deadline dates for each enrolled course. Note: A class added after the drop deadline is not eligible for a refund. 
  • For a FAST refund, SIGN UP for Direct Deposit!

    1. Log on to your student portal PIPELINE 
    2. Select Student tab 
    3. Select Student Resources 
    4. Select Student Account 
    5. Select Refunds 
    6. Direct Deposit Sign Up 
    7. Enter the bank information as instructed on the page

    All other refunds will be issued as a Paper check and mailed to your address on record.

    The refund check will only be sent to the most current mailing address on your Pipeline account. Review your address on Pipeline and update if needed.

  • Once your refund request has been submitted, please allow 5-6 weeks for processing. Partial refunds are processed 5-6 weeks after the add/drop period.

    Complete a four-question refund request by google form here: English Form Here or Espanol Form Here.  Note: You must be logged into your pipeline portal in order to complete this request.

    If you do not have access to your pipeline portal and would like to submit a refund request, please complete the English Printable Form Here. This form may be completed, signed and emailed to cashiers@sbcc.edu or, by printing the form and submitting by mail to the SBCC Cashier's Office SS-150, 721 Cliff Drive, Santa Barbara CA 93109. 

Refund Policy and Schedule

As the student, you are responsible for dropping classes by the stated deadlines. 

If you register in a class and later change your mind, it is your responsibility to drop the class. Review your My Class Schedule & Bill for course deadlines. 

 

  • Log on to Pipeline 
  • Select Student tab
  • Select Registration
  • Select Register, Add or Drop Classes 
  • Follow the instructions on the Add/Drop Classes page in order to drop a class
 

 

  • Refunds are not automatic, except in cases where financial aid exceeds tuition and fees.  All credits generated on a student account will remain on the student account for three years and be applied to any future charges until a student chooses to request a refund. If a student has a credit balance remaining on their bill after all charges have been settled, the student may request a refund. 

    In accordance with Section 58508 of Title V, California Code of Regulation, the college may withhold $10 from your enrollment fee refund. Refunds will be your total credit minus $10 refund service charge for class(es) dropped within the stated deadlines.  No refund service charge will be assessed on courses cancelled by the college. Diplomas and final grades are automatically held until all debts to the District colleges have been cleared. 

  • Each class has its own refund deadline.  Please refer to your "My Class Schedule & Bill" in your Pipeline account to identify your specific courses' refund deadline.  You may also verify the refund deadline by looking up the CRN number in the class schedule, found here.   

  • Fees are 100% refundable for students withdrawing from all SBCC courses by the stated deadlines in your Class Schedule & Bill. After the stated deadline, no refunds will be given for these fees.  For more details on refund date requirements, please refer to your "My Class Schedule & Bill" in your Pipeline account.

  • Parking Permits must be returned intact to the Cashier's Office (SS-150) prior to the first day of the semester for a refund. 
    Please note: the $3.40 convenience fee which covers shipping/handling is non-refundable.

    Partial, or pro-rated, refunds will not be issued.


Frequently Asked Questions (FAQs):


 

  • Approved refunds will be processed and mailed approximately 5 to 6 weeks. Partial refunds are processed after the add/drop period. 

    Monitor your Pipeline account balance to verify if your refund has been processed.  

  • REFUNDS ARE NOT AUTOMATIC.  You must request a refund by completing the google form (red button links at top) or complete a printable and fillable "Request For Refund Form".  Please allow 5-6 weeks for processing (partial refunds are processed 5-6 weeks after the add/drop period).  A check will be mailed to your address on your pipeline portal.  Alternatively you may have your funds directly deposited to your bank account by setting it up in your pipeline portal.  Both the mailing address and direct deposit may be reviewed and updated by logging in to your student portal PIPELINE.

  • A $10.00 per session processing charge will be deducted from enrollment fee refunds. The charge does not apply to classes that are cancelled by the college.

  • Fees are 100% refundable for students withdrawing from all SBCC courses by the stated deadlines in your Class Schedule & Bill. After the stated deadline, no refunds will be given for these fees.  For more details on refund date requirements, please refer to your "My Class Schedule & Bill" in your Pipeline account.

  • Students are eligible to submit a refund request form within two years of the semester end date. 

  • Cashier's Office does not handle CampusCard requests.  Please visit the CampusCard website HERE for more information.

  • The Cashier's Office does not handle School of Extended Learning nor Continuing Education course payments.  For support in paying your bill or requesting a refund, please visit the School of Extended Learning's website HERE.

  • If you have followed the steps for submitting your refund request form, please view "How long does it take to get a refund?". If you still have not received your refund, please contact cashiers@sbcc.edu for assistance. Be sure to include your student ID (K#) in the email.  

Students who are requesting accommodations on the basis of disability, including an alternate format of these petitions and forms, should make an appointment with a DSPS (Disability Services and Programs for Students) Specialist in the Student Services Building, Room 160 or call 805-730-4164 or email dsps@sbcc.edu.